Returns
To return a keeps product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at keeps.london@gmail.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
keeps - Returns
2.28 St Nicholas Shopping Center
St Nicholas Way
Surray
Surrey
SM11AX
United Kingdom
Good for Keeps.London Personalised Products Policy
At Good for Keeps.London, we are committed to providing high-quality personalised products, including printed and embroidered items such as t-shirts, soft toys, and other customised merchandise. To ensure a seamless and satisfactory experience for all our customers, we have established the following policy:
1. Order Placement
- Customisation Details: Customers must provide clear and accurate customisation details, including text, design files, and any specific instructions.
- File Formats: For optimal results, design files should be submitted in high-resolution formats (e.g., PNG, JPEG, PDF, or vector files like AI or EPS).
- Approval Process: A digital proof of the design will be provided for approval before production begins. Customers are responsible for verifying all details, including spelling, colours, and design placement.
2. Production Time
- Standard Production Time: Orders are typically completed within 7-10 business days after design approval.
- Rush Orders: Expedited production is available upon request for an additional fee, subject to capacity.
3. Pricing and Payment
- Transparent Pricing: Pricing is based on product type, customisation complexity, and order quantity. Discounts may be available for bulk orders.
- Payment Terms: Full payment is required at the time of order placement. For bulk or corporate orders, a deposit may be accepted, with the balance due before delivery.
4. Changes and Cancellations
- Before Approval: Changes or cancellations can be made before design approval without penalty.
- After Approval: Once the design is approved and production begins, changes or cancellations are not permitted.
5. Returns and Refunds
- Personalised Products: Due to the customised nature of our products, returns and refunds are not accepted unless there is a manufacturing defect or error on our part.
- Defective Items: If an item is defective, customers must notify us within 7 days of receiving the product. We will replace or refund the defective item after verification.
6. Customer Responsibilities
- Accurate Information: Customers are responsible for providing accurate information and reviewing the digital proof carefully.
- Usage Rights: Customers must ensure they have the legal rights to use any logos, images, or text provided for customisation.
7. Quality Assurance
- Printing and Embroidery Standards: We use state-of-the-art equipment and high-quality materials to ensure excellent results for both printing and embroidery.
- Durability: All products are inspected to meet our quality standards before delivery.
8. Delivery and Collection
- Delivery Options: We offer standard and express delivery options across the UK.
- Collection: Customers may collect their orders from our store if preferred.
9. Contact Us
For any questions or concerns, please contact us at customerservice@keeps.london or call us at 07546821515. Our team is here to assist you and ensure your experience is exceptional.
Shop Address: 2.28 St Nicholas Shopping Center Sutton, UK SM1 1AX
By placing an order with Good for Keeps.London, you agree to abide by this policy. Thank you for choosing us for your personalised product needs!
