Good for Keeps.London Personalised Products Policy

At Good for Keeps.London, we are committed to providing high-quality personalised products, including printed and embroidered items such as t-shirts, soft toys, and other customised merchandise. To ensure a seamless and satisfactory experience for all our customers, we have established the following policy:

1. Order Placement

• Customisation Details: Customers must provide clear and accurate customisation details, including text, design files, and any specific instructions.
• File Formats: For optimal results, design files should be submitted in high-resolution formats (e.g., PNG, JPEG, PDF, or vector files like AI or EPS).
• Approval Process: A digital proof of the design will be provided for approval before production begins. Customers are responsible for verifying all details, including spelling, colours, and design placement.

2. Production Time

• Standard Production Time: Orders are typically completed within 7-10 business days after design approval.
• Rush Orders: Expedited production is available upon request for an additional fee, subject to capacity.

3. Pricing and Payment

• Transparent Pricing: Pricing is based on product type, customisation complexity, and order quantity. Discounts may be available for bulk orders.
• Payment Terms: Full payment is required at the time of order placement. For bulk or corporate orders, a deposit may be accepted, with the balance due before delivery.

4. Changes and Cancellations

• Before Approval: Changes or cancellations can be made before design approval without penalty.
• After Approval: Once the design is approved and production begins, changes or cancellations are not permitted.

5. Returns and Refunds

• Personalised Products: Due to the customised nature of our products, returns and refunds are not accepted unless there is a manufacturing defect or error on our part.
• Defective Items: If an item is defective, customers must notify us within 7 days of receiving the product. We will replace or refund the defective item after verification.

6. Customer Responsibilities

• Accurate Information: Customers are responsible for providing accurate information and reviewing the digital proof carefully.
• Usage Rights: Customers must ensure they have the legal rights to use any logos, images, or text provided for customisation.

7. Quality Assurance

• Printing and Embroidery Standards: We use state-of-the-art equipment and high-quality materials to ensure excellent results for both printing and embroidery.
• Durability: All products are inspected to meet our quality standards before delivery.

8. Delivery and Collection

• Delivery Options: We offer standard and express delivery options across the UK.
• Collection: Customers may collect their orders from our store if preferred.

9. Contact Us

For any questions or concerns, please contact us at customerservice@keeps.london or call us at 07546821515. Our team is here to assist you and ensure your experience is exceptional.

Shop Address: 2.28 St Nicholas Shopping Center Sutton, UK SM1 1AX

By placing an order with Good for Keeps.London, you agree to abide by this policy. Thank you for choosing us for your personalised product needs!